1º Go to the link "Returns" to proceed with the return.
2º Fill in your details in the form Postcode and order number or delivery tracking number.
3º Complete the return details and select a delivery point.
4º Print the label to put on your order and go to the selected delivery point to send it.
5º Throughout the process an information email will be generated so that you know the status of your return at all times.
Translated with www.DeepL.com/Translator (free version)
That's it, you don't have to do anything else, we'll take care of everything.
Frequently asked questions
You have 14 calendar days to return the item from the moment you receive the package at home. Solo aceptamos artículos que no hayan sido utilizados (salvo por motivo de defecto previo contacto). En caso de que, por ejemplo, prefieras otra talla u otro color, deberás hacer un nuevo pedido en nuestra tienda online. The return can be made without prejudice to your right of withdrawal.
Do you want to return something? Please check that you meet the following criteria:
- Items must be returned within 14 calendar days of receipt of order.
-If the order is returned in its entirety, it must be delivered in the same packaging in which it was received.
- We recommend that you send the items to us well protected by additional external packaging, just as you received them at home, to avoid possible damage during transport.
- In the event that you return an item to us in an unsuitable condition, we may have to send it back to you and your return will not be valid.
- It is important to follow the return process, which is initiated by making a return request through the returns portal..
- Items are your responsibility until they arrive at our warehouse, please ensure that they are packed correctly and cannot be damaged in transit. We recommend that you keep the proof of postage. Our return address is: C/Marqués de Urquijo n14, Bajo 33203, Gijón, Spain.
We have a portal designed to make it easy to process your return.
To speed up the management of your return, you can process it from the "Returns" section by following the steps below:
- 1º Access the link "Returns" to proceed with the return.
- 2º Fill in your details in the form Postal code and order number or delivery tracking number.
- 3º Complete the return details and select a delivery point.
- 4º Print the label to put on your order and go to the delivery point to send it.
- 5º Throughout the process, an information email will be generated so that you know the status of your return at all times..
For any type of return, shipping costs will be charged to the consumer and will be deducted from the amount to be returned from your order.
If you receive a wrong, damaged or faulty item, please follow these steps:
Step 1: Contact quality department.
Send us an email to firstname.lastname@example.org with pictures of the defective product to help us better understand the reason for your complaint.
Step 2: Make a return.
From our returns portal you can process a return by following the steps indicated below.
We will review all returns for validation.
Of course you can! When you make a return, tell us your wish and after validating it, a magic coupon will be generated without expiry date so that you can use it whenever and however you want. You don't have to use it all at once, but successive coupons will be generated with the remaining amount. These coupons will be for the amount of your order without the costs incurred by the carrier for the return.
If you do not want a voucher as a return option we offer you the possibility of a refund.
The refund of an order takes between 3 to 7 working days. Any refund will automatically be issued to the payment method you used to place your order:
- If the payment was made with a debit or credit card, the money will be returned to the bank account linked to the card.
- If the payment was made via PayPal, the value of your return will be refunded to your PayPal account. You will receive an email confirmation when your return is received in our warehouse and you should generally receive your refund within 48 hours of return.
Please note: if you have received a gift and wish to return it for a refund, the person who originally purchased the gift will receive the refund. We can arrange a voucher for you to choose your item, subject to the return deadline being met. We apologise for any inconvenience this may cause you.
Remember that in the current returns, the shipping costs will be charged to the consumer and will be deducted from the amount to be returned from your order.
If you would like to receive the same product in a different size or an alternative product, you must place a new order through our website and pay the shipping costs again.
In each description of the garments we put the reference measurements of each size so that it can help you. However, if you have any questions you can ask us and we will be happy to help you.
In the case of a voluntary return, the shipping costs are at your expense and will be deducted from the amount of your order. The return costs will be borne by us if the product is damaged/defective or if the item is incorrect.
For all returns you can print the return label directly on the returns portal.
We offer you the following transport companies so that you can make your returns easily and at a reasonable price:
you can make a return using Correos, the return label costs from 2.95 € (Peninsula), 4.50 € (I. Baleares) and 6.75 € (I. Canarias).
you can make a return using UPS, the return label costs from 9.50€ onwards.
When the delivery is made, it is important that you examine the package for signs of damage, loss or theft. If the package is open and/or damaged (the security seal is broken), and the contents also appear to be damaged, be sure to open and verify the contents in front of the delivery person. If the contents are indeed damaged or the package is incomplete, the customer should refuse the order. Be sure to contact customer service to report the incident.
Our orders are shipped with Correos under signature using the standard Paq service, in the case of Spain and Portugal. If the delivery person completed the delivery, then the tracking status of the parcel or a delivery notice should indicate where the delivery person left the parcel.
If the tracking status indicates that the delivery person completed the delivery and obtained a signature, it is possible that a neighbour or other resident at your location signed for the package.
Check with other people living around you, such as a neighbour, to see if anyone else has picked up the package.
If you still have not been able to locate the package, please contact the carrier directly and let us know so we can try to help you in any way we can. Carriers have their internal systems that can verify the status of the delivery. You have a tracking number that makes it easier to locate your order.
All returns of orders with volume promotions (e.g. 3x2, second unit half price, or free shipping on orders) will lose the benefits of the promotion if the order, after returns have been made, does not meet the requirements of the promotion. In the case of 3x2 promotions, if one or more items are returned, only one voucher will be issued for your next online purchase in our shop in the category of the promotion. All other items will be paid for at the standard price as the promotion will not apply. Shipping and returns will be paid by the customer.
No returns or exchanges are allowed on products in the FLASH MARKET section.